At I Market Jewelry, we believe our relationship with our clients does not end upon delivering the piece; rather, it extends to providing care and maintenance services that preserve the beauty and quality of your jewelry, so it remains as dazzling as it was designed to be.
First: Manufacturing Warranty
The warranty covers:
Quality of manufacturing and craftsmanship.
Accuracy of gold and silver karats.
Integrity of stone settings resulting from manufacturing defects.
Any manufacturing defect that appears during the warranty period.
Covered defects will be repaired free of charge after the piece is inspected and the condition is approved by the lab.
Second: What the Warranty Does Not Cover
The warranty does not cover:
Damage resulting from misuse or negligence.
Impacts, falls, breakage, or scratches resulting from use.
Loss of stones due to accidents or tampering with the piece.
Natural wear and tear resulting from use over time.
Any modification or repair performed by a third party.
Third: After-Sales Services
We provide our clients with a comprehensive suite of jewelry care services, including:
Jewelry cleaning and restoring its brilliance.
Polishing and rhodium re-plating for white gold.
Inspecting the integrity of stone settings.
Ring resizing.
Jewelry repair and maintenance.
Restoration of old pieces.
Jewelry redesigning to suit the client’s taste.
Some services may be complimentary or offered for a nominal fee, depending on the service type and the condition of the piece.
Fourth: Periodic Jewelry Inspection
To preserve your jewelry, we recommend undergoing a free periodic inspection at I Market Jewelry to ensure the security of stone settings and the quality of the piece. This helps detect any issues before they escalate, ensuring its beauty and value are maintained for years to come.
Fifth: Jewelry Care
To maintain your jewelry, we recommend:
Storing it in its original box when not in use.
Avoiding exposure to perfumes, detergents, and chemicals.
Removing it during sports or strenuous activities.
Conducting periodic inspections to ensure stone setting integrity.
Sixth: Availing of Warranty Services
To benefit from warranty services, please:
Present the purchase invoice or proof of ownership.
Hand over the piece to the lab for a technical inspection prior to approving any repair.
I Market Jewelry reserves the right to determine whether the condition is covered by warranty following technical inspection.
Seventh: Warranty Period
The warranty period varies based on the type of piece or service provided, and warranty details are clarified to the client upon purchase or receipt of the piece.
At I Market Jewelry, our mission goes beyond creating jewelry—it extends to preserving it, so every piece retains its beauty and value over time.
